CenturyLink customers get belated coal in their stockings with nationwide outage – CNET

CenturyLink customers have been experiencing outages for most of Thursday.

James Martin/CNET

It may be the most wonderful time of the year, but not for CenturyLink.

Users of the internet, phone and TV provider’s services have been hit by a nationwide outage, in places including Idaho, New Mexico and Minnesota. It’s unclear what’s caused the outage, or why it’s stretched to now more than 12 hours. DownDetector reported initial signs of the outage around 4 a.m. ET Thursday.

“Our network is experiencing a disruption affecting customer services,” CenturyLink tweeted. “We know how important services are to our customers and are working to restore services as quickly as possible.”

“The CenturyLink network is still experiencing a disruption of services across multiple locations. CenturyLink engineers and technicians are working to address the issue,” a CenturyLink spokeswoman told CNET.

A later update came around 10 p.m. ET with the spokeswoman stating “CenturyLink engineers and technicians have identified a network element that was impacting customer services and are addressing the issue in order to fully restore services. We estimate that services will be fully restored within four hours. We apologize for any inconvenience this caused our customers.” 

Originally published 1:47 p.m. EST 

Update 6:02 p.m. ET: Added comment from CenturyLink spokesperson

Update 10:11 p.m. ET: Added comment regarding expected ETA for restoration

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